Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

***Please note that customers pay for the cost of return shipping.***

To start a return, you can contact us at Sistermoonceramics@gmail.com. If your return is accepted, we will send you the address where to ship your returned item(s). We recommend ensuring that your package is fully insured in case of damage in transit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Sistermoonceramics@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right as soon as possible.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on discounted "Seconds", gift cards or custom orders.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method.